🎟️ Seatnova FAQ – Your Questions Answered

🛒 How do I place an order?

Simply choose your event, select the ticket type, and proceed to checkout. You'll receive an order confirmation by email 📧.

✅ Are the tickets real and verified?

Absolutely! All tickets listed on Seatnova are 100% verified resale tickets. We work with trusted sellers and partners to ensure authenticity.

📦 When will I receive my tickets?

Delivery times vary by event and format:

• E-tickets & Mobile tickets (90% of orders): Delivered via email or phone transfer between 72 to 48 hours before the event 📩📱
• Paper tickets: Only used for certain festivals, shipped securely via tracked delivery 📬

🌍 Do you deliver tickets internationally?

Yes! We ship paper tickets via tracked international couriers and deliver digital tickets globally. 🌐

👥 Will our seats be together?

Yes, unless otherwise stated. Seatnova guarantees that multiple tickets in the same order are seated together. 👯

👤 Whose name will appear on the ticket?

Tickets may contain the name of the original ticket holder or seller. This is common and does not affect entry to the event. Entry is guaranteed as long as the ticket is valid. 🧾

🎁 Can I buy tickets as a gift for someone else?

Yes, of course! You can enter someone else's name and email for delivery, or simply forward the e-ticket to them once received. It's a great gift idea! 🎉

🔁 Can I cancel or change my order?

Unfortunately, all sales are final and non-refundable. Once an order is confirmed, it cannot be canceled or modified by the buyer. Please double-check all event details before placing your order. 🤝

🎫 What if an event is canceled or postponed?

If the event is canceled, you’ll receive a full refund. If postponed, your ticket will remain valid for the new date. 🗓️

🔐 Is my payment secure?

Yes. We use top-tier encryption and secure payment processors like Checkout.com and Stripe. Your data is safe with us 🔒.

💳 What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and more depending on your country.

🤷‍♂️ What if I haven’t received my ticket yet?

Check your spam folder first. Still nothing? Contact our friendly support team — we’re quick to help! ⏱️

🛬 Can I use a non-local address?

Yes! International fans are welcome. We accommodate buyers worldwide with localized instructions and support. 🌍

📲 How will I know how to use my ticket?

Don’t worry — we’ll send detailed instructions via email before the event (how to download, access, and use the ticket). 🎟️

🙋‍♀️ Can I speak to a real person?

Yes, always! We pride ourselves on human-first support. Reach out via email or our live chat. We’re here to help ❤️

💼 Who is behind Seatnova?

Seatnova is built by passionate event lovers. Our founder Georges is a lifelong sports fan who created this platform to make premium event access simpler, safer, and fairer. 👨‍💼

📢 Any guarantee?

Yes. We guarantee your ticket will be delivered on time and valid. That’s our Seatnova Promise ✅