Privacy Policy

🔒 Privacy Policy – Seatnova

Effective Date: July 23, 2025

1. Introduction

This Privacy Policy describes how Seatnova (“we,” “us,” or “our”) collects, uses, and protects your personal information when you access our website or purchase tickets through our platform. By using our services, you agree to the terms of this Privacy Policy.

We are committed to protecting your personal data and respecting your privacy rights.

2. Company Information

Seatnova
Cadenas Drive Northeast
Albuquerque, NM 87110-2418
📞 +1 (518) 278-0630
📧 contact@seatnova.com

3. Information We Collect

We collect the following types of personal information:

🔹 Identification Information

  • Full name

  • Date of birth (when required by event organizers)

  • Email address

  • Phone number

  • Billing and shipping address

🔹 Payment Information

  • Credit/debit card number

  • Cardholder name

  • Billing address

  • Transaction history

💳 We do not store full credit card numbers. Payments are processed securely through trusted third-party gateways.

🔹 Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Access times and referring URLs

🔹 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember user preferences

  • Improve site functionality

  • Analyze traffic behavior

  • Provide personalized recommendations

You can manage cookie settings in your browser at any time.

4. Purpose of Data Collection

We use your personal information for the following legitimate purposes:

  • ✅ To process orders and deliver tickets

  • ✅ To provide customer service and respond to inquiries

  • ✅ To personalize your user experience

  • ✅ To send order confirmations and event updates

  • ✅ To fulfill legal and regulatory obligations

  • ✅ To detect and prevent fraud

  • ✅ To send promotional emails (with your consent)

5. Legal Basis for Processing

We process your information based on:

  • Your consent

  • Our contractual obligations when you make a purchase

  • Legal requirements

  • Our legitimate interest in operating and improving our services

6. Who We Share Your Data With

We do not sell your personal data. However, we may share information with:

  • Trusted service providers (e.g., payment processors, ticket delivery platforms, fraud prevention tools)

  • Event organizers (to personalize or assign ticket ownership if needed)

  • Law enforcement or regulatory authorities (as required by law)

  • Analytics and marketing partners (only in aggregated or anonymized form)

7. Data Security

We implement strict measures to protect your data:

  • SSL encryption for data transmission

  • Restricted internal access to sensitive information

  • Secure data storage compliant with PCI DSS standards

  • Regular security audits and fraud prevention protocols

While no method is 100% secure, we take every reasonable step to protect your information.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including for:

  • Order fulfillment

  • Customer support

  • Legal or tax requirements

  • Fraud protection

After the retention period, data is securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • 🔎 Access: Request a copy of your personal data

  • ✏️ Correction: Request correction of inaccurate data

  • ❌ Deletion: Request deletion of your data (subject to legal limits)

  • 📦 Portability: Request transfer of your data to another provider

  • 🚫 Opt-out: Withdraw consent or unsubscribe from marketing emails at any time

To exercise these rights, contact us at: contact@seatnova.com

10. Children’s Privacy

Seatnova does not knowingly collect data from children under 18 years old. By using our services, you confirm that you are at least 18 years of age.

11. Third-Party Services

Our website may contain links to third-party platforms (e.g., Shopify, Stripe, Ticketmaster, AXS). We are not responsible for the privacy practices of these websites. Please refer to their policies for more information.

12. Marketing & Communications

With your consent, we may send you promotional emails and ticket offers. You can opt-out at any time by:

We will respect your communication preferences.

13. Updates to this Policy

We may revise this Privacy Policy from time to time. The “Effective Date” at the top reflects the latest version. We encourage you to review the policy periodically.

Significant changes will be announced on our website or via email when appropriate.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, you may contact us at:

Seatnova
Cadenas Drive Northeast
Albuquerque, NM 87110-2418
📧 contact@seatnova.com
📞 +1 (518) 278-0630